Jio is Hiring for Technical Help-desk Specialist and Advisor Voice Posts | Apply Online

JIO is Hiring for Various Technical Help-desk Specialist and Advisor Voice Posts

Jio Recruitment 2024 (Private Job Update) for Various technical help-desk specialist and advisor voice posts. All legible and interested candidates can apply on or before (16-06-2024). Further information about the Jio recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Jio is Hiring

Job Location for JIO Recruitment 2024

The job location for technical help-desk specialist post will be Navi Mumbai and for technical help-desk executive post, job location for candidates will be Across India.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Technical Help-desk Specialist
2. Advisor Voice.

Responsibilities for Technical Help-desk Specialist
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and detailed provided by the customers
  • Walk the customer through the problem solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow up and update customer status and information
Responsibilities for Advisor Voice Process
  • Manage all customer interactions
  • Demonstrate ownership on calls when contacted by customer
  • Respond to all customers in appropriate tone and language
  • Offer a solution based approach for all customer interactions
  • Educate the customer at every given possible opportunity
  • Ensure update of product, system and process
  • Capture customer details and data relevant to the call or service
  • Resolve customer queries within agreed timelines
  • Manage outbound campaigns as per business requirement
  • Increase, develop and retain customer base through relationship building and service
  • Follow all contact center policies, procedures and legislative requirements.
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Salary/Pay and Grade Pay -  For help-desk specialist post, the payable salary will be Rs 28,300 and for advisor voice post, the payable salary will be Rs 20,800 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.

Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Advisor Voice - {12th pass or a graduate degree in any discipline with minimum six months of experience in BPO}
  • Technical Help-desk Executive - {B.E/ B.Tech/ BCA/ B.Sc IT or any technical graduate}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Basic knowledge of reading and writing
  • Smartphone usage
  • Can speak local language
  • Ability to learn
  • Goal and result oriented
  • Problem solving skills
  • Customer focus
  • Attention to detail
  • Service mindset
  • Basic computer knowledge.
Selection Method - For Jio recruitment, the candidate will be selected on the basis of shortlisting and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further essential work experience required for advisor voice post. Fresher candidates and candidates with no experience can also apply for this recruitment. 
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Click Here to Apply Online for Advisor Voice
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (16-06-2024). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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