British Petroleum BP is Hiring for Various Customer Service Representative (Work From Home) Posts
British Petroleum Recruitment 2024 (Work From Home, Private Job Update) for Various lead customer service representative posts. All legible and interested candidates can apply on or before (21-06-2024). Further information about the British Petroleum recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Location for British Petroleum BP Recruitment 2024 -
Candidates
will be working from home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Lead Customer Service Representative.
1. Lead Customer Service Representative.
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Responsibilities -
- Initial point of contact for all retail consumers regarding site experience concerns
- Provide exceptional customer service to our customers and team members
- Leverage deep understanding of specific key account customers, processes/ systems
- Act as a customer concern point for any verbal or written form of inquiries from external/ internal customers
- Interact in a professional and efficient manner and call out relevant concerns
- Maintain a high level of proficiency with electronic systems and processes used to facilitate communications and requests
- maintain and update knowledge documents critical to the operation of the notification centre
- Figure out appropriate actions for new or unique incidents without scripted guidance
- Transfer knowledge at shift change to ensure handover of critical on-going incidents and tickets are handled efficiently and correctly
- Must engage in continuous improvement in all activities.
Salary/Pay and Grade Pay - For customer service representative post, the payable salary will be Rs 52,500 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities).
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Lead Customer Service Representative - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Superior customer service skills
- Excellent written/ oral communication skills and ability to build effective working relationships
- Demonstrated ability in established customer service organizations
- Team oriented approach
- Strong problem solving skills
- Make recommendation on existing base knowledge documents and identify knowledge gaps
- Build and maintain strong relationships with both the customer and internal business partners
- Highlight process gaps and inefficiencies
- Perform user acceptance testing in technology and systems to help ensure effective enhancement execution
Selection Method - For British Petroleum BP recruitment, the candidate will be selected on the basis of shortlisting/ screening and virtual/ telephonic interview.
If a candidate is shortlisted according to their desired qualification,
he/she will be intimated via registered mobile number or email id for face-to-face interview.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (21-06-2024). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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