Wipro is Hiring for Various Customer Service Representative, Back Office Associate and Administrator Posts
Wipro Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various customer service representative, back office associate and administrator posts. All legible and interested candidates can apply on or before (27-06-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Wipro Recruitment 2024 -
For
customer service representative post, the job location for candidates
will be Gurugram, for back office associate post, job location for candidates
will be Bangalore and for administrator post, candidates
will
be working from home and office as well as it has a hybrid work style and office location will be Mumbai.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative
1. Customer Service Representative
2. Back Office Associate
3. Administrator.
Responsibilities for Customer Service Representative -
- Customer service through calls, chats and emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client and domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
- Adhere to customer service attendance and accountability policies
- Execute query resolution and ensure proper documentation and follow up
- Identify, share and operate operational improvements
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Design, test and maintain software programs for operating systems or applications
- Develop software solutions by studying information needs, studying system flows, data usage and work processes
- Investigating problem areas followed by the software development life cycle
- Facilitate root cause analysis of the system issues and problem statement
- Identify ideas to improve system performance and impact availability
- Analyze client requirements and convert requirements to feasible design
- Conferring with project managers to obtain information on software capabilities.
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Salary/Pay and Grade Pay - For customer service representative, back office associate posts, the payable salary will be Rs 16,600 - 25,000 and for administrator post, the payable salary will be Rs 25,000 - 41,600 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities)..
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative (Chat Process)/ Back Office Associate/ Administrator - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and basic knowledge on MS Office
- 5 Day working week
- Collaborative environment
- Performance based
- Ability to multitask in a fast paced environment
- Understands customer requirements and advises customer on solution options.
Selection Method - For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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