HCL is Hiring for Process Associate | Back Office | Customer Representatives | Apply Online

HCL is Hiring for Customer Service Representative and Process Associate (Back Office) Posts

HCL Recruitment 2024 (Private Job Update) for Various customer service executive and international non-voice process posts. All legible and interested candidates can apply on or before (30-04-2024). Further information about the HCL recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

HCL is Hiring

Job Location for HCL Recruitment 2024

For customer service representative post, job location for candidates will be Noida, for process associate (back-office) post, job location for candidates will be Lucknow and for international voice process post, job location  for candidates will be Chennai.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative
2. Process Associate (Back Office)
2. International Voice Process.

Responsibilities of International Voice Process
  • Responding to queries regarding our products, services, data and client accounts
  • Managing multiple client queries at once
  • Utilizing workflow tools to manage your own workload
  • Supporting or seeking support from other internal teams to ensure client queries are answered and resolved
  • Deliver great clients and consumers service and seek to exceed client/ consumer expectations
  • Serve as customer service executive resolving customer queries in line with the client and business guidelines
  • Answer all inbound queries as per call flow procedure
  • Ensuring data security, data of customer
  • Updating various logs like escalation log, complaint tracker etc
  • Break schedule adherence
  • Ensure high quality customer service
Responsibilities of Customer Service Representative - 
  • Handling customer queries on Web Chat, Email and social media
  • Solving customer queries on chat related to phone bill and network related issues
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team leader and operations team
Responsibilities for Process Associate (Back Office) - 
  • Customer support to international customers over call for voice process
  • Administering and helping to manage client's product support for the customers who call/ chat or email
  • Verify and review information as per policy and guidelines
  • make outbound calls when necessary as part of content moderation
  • Follow all compliance and security measures relating to client data.
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Salary/Pay and Grade Pay -  For customer service representative post, the payable salary will be Rs 22,000, for process associate (back office) post, the payable salary will be Rs 16,250 and for international voice process post, the payable salary will be Rs 25,000 per month approximately. (Note - Salaries mentioned are based on data from Glassdoor and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.

Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Customer Service Representative - {12th pass or a graduate degree in any discipline}
  • International Voice Process - {12th pass or a graduate degree in any discipline with minimum one year of experience in voice process (freshers are also welcomed)}
  • Process Associate (Back Office) - {a graduate degree in any discipline}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Excellent English written communication skills
  • Strong e-mail writing skills with focus on customer service
  • Solving customer queries via email
  • Knowledge in order management
  • Team player
  • Excellent critical and analytical thinking capabilities
  • High attention to detail
  • Strong organizational, time and workflow management skills.
Selection Method - For HCL recruitment, the candidate will be selected on the basis of direct field interview. The walk-in interview will held from 1st April - 5th April. The walk-in interview details is mentioned within the apply link.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link. 
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure. 

Last Date for Submitting Application Form - All candidates must apply on or before (30-04-2024) for the role of customer service representatives. After the last date, no application form will be submitted. For other roles, there will be walk-in interview.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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