HCL is Hiring for Customer Service Representative and Process Associate (Back Office) Posts
HCL Recruitment 2024 (Private Job Update) for Various customer service executive and international non-voice process posts. All legible and interested candidates can apply on or before (30-04-2024). Further information about the HCL recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for HCL Recruitment 2024 -
For
customer service representative post, job location for candidates will be
Noida, for process associate (back-office) post, job location for
candidates will be Lucknow and for international voice process post, job location for candidates will be Chennai.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative
1. Customer Service Representative
2. Process Associate (Back Office)
2. International Voice Process.
Responsibilities of International Voice Process -
- Responding to queries regarding our products, services, data and client accounts
- Managing multiple client queries at once
- Utilizing workflow tools to manage your own workload
- Supporting or seeking support from other internal teams to ensure client queries are answered and resolved
- Deliver great clients and consumers service and seek to exceed client/ consumer expectations
- Serve as customer service executive resolving customer queries in line with the client and business guidelines
- Answer all inbound queries as per call flow procedure
- Ensuring data security, data of customer
- Updating various logs like escalation log, complaint tracker etc
- Break schedule adherence
- Ensure high quality customer service
- Handling customer queries on Web Chat, Email and social media
- Solving customer queries on chat related to phone bill and network related issues
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team leader and operations team
- Customer support to international customers over call for voice process
- Administering and helping to manage client's product support for the customers who call/ chat or email
- Verify and review information as per policy and guidelines
- make outbound calls when necessary as part of content moderation
- Follow all compliance and security measures relating to client data.
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Salary/Pay and Grade Pay - For customer service representative post, the payable salary will be Rs 22,000, for process associate (back office) post, the payable salary will be Rs 16,250 and for international voice process post, the payable salary will be Rs 25,000 per month approximately. (Note
- Salaries mentioned are based on data from Glassdoor and may vary. The
figures provided here are not fixed and are subject to fluctuations.
Job seekers are advised to consider this variability while exploring
opportunities). Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative - {12th pass or a graduate degree in any discipline}
- International Voice Process - {12th pass or a graduate degree in any discipline with minimum one year of experience in voice process (freshers are also welcomed)}
- Process Associate (Back Office) - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent English written communication skills
- Strong e-mail writing skills with focus on customer service
- Solving customer queries via email
- Knowledge in order management
- Team player
- Excellent critical and analytical thinking capabilities
- High attention to detail
- Strong organizational, time and workflow management skills.
Selection Method - For HCL recruitment, the candidate will be selected on the basis of direct field interview. The walk-in interview will held from 1st April - 5th April. The walk-in interview details is mentioned within the apply link.
Work Experience
- No further work experience required for these posts. Fresher candidates and candidates with no
experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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