Ford is Hiring Work From Home/Office for Chat Support Associate | Support Analyst | Apply Online

Ford is Hiring Various Chat Support Associate and Support Analyst Posts

Ford Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various chat process associate, intercompany associate and support analyst posts. All legible and interested candidates can apply on or before (02-04-2024). Further information about the Ford recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.


Job Location for Ford Recruitment 2024

For chat support associate, intercompany associate posts, the job location for candidates will be Work From Home and Office as well as it has a hybrid work style and office location will be Chennai. For support analyst post, the job location will be Chennai.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Support Associate
2. Support Analyst
3. Intercompany Associate.

Responsibilities for Chat Support Associate
  • Handling suppliers calls and emails by following the etiquette's appropriately
  • Perform deep dive analysis for all queries in emails/ calls/ tickets and provide complete resolution
  • Daily reporting of count/ status of calls and emails handled
  • Collate metrics and publish to management on a regular basis
  • Improve digital tools utilization by suppliers and aim towards email reduction
  • Coordinate with the team for completing common objectives
  • Support payment inquiries from payment suppliers and internal Ford partners by providing invoice status and payment details
  • Review all incoming invoices for accuracy, completeness and compliance with company policies and procedures
  • Match invoices with purchase orders and receiving documents to ensure proper three-way matching
  • Ensure timely processing of payments to vendors.
Responsibilities for Support Analyst
  • Responsible to act as an SME for critical manufacturing IT applications
  • Analyze, troubleshoot production incidents
  • Monitor health status of applications
  • Perform application deployments
  • Develop monitoring solutions with latest monitoring tools
  • Communicate with the business customers and global support teams on a day to day basis and resolve incidents
  • Actively participate in all team agile ceremonies
  • Lead and support problem management and drive for efficiency
  • Ensure that appropriate security and controls are adhered
  • Ensure appropriate use of Ford IT processes, tools and methodologies within application
  • Documentation handling
  • Guide and coach's other support analyst on product teams
  • Organize team learning events.
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Salary/Pay and Grade Pay -  For chat support associate, intercompany associate post, the payable salary will be Rs 44,160 and for support analyst post, the payable salary will be Rs 32,800 per month approximately. Further information about salary details is mentioned in the notification.

Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Chat Support Associate - {a graduate degree in any discipline or B.Com/ M.Com/ MBA with minimum one year of experience}
  • Intercompany Associate - {a graduate degree in any discipline or B.Com/ M.Com/ MBA with minimum one year of experience and CA/CMA qualified}
  • Support Analyst - {a graduate degree in any discipline}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Basic knowledge on automation
  • Ability to prioritize, work independently and plan assignments concurrently
  • Good people skills
  • Quick adaptability, flexibility and holding short learning curve
  • Good oral and written communication with ability to communicate in neutral accent and fluency in English
  • Knowledge on basic email and call etiquette's and information management system.
Selection Method - For Ford recruitment, the candidate will be selected on the basis of shortlisting and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further essential work experience required for support analyst post. Fresher candidates and candidates with no experience can also apply for this recruitment. 

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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Click Here to Apply Online for Chat Support Associate 
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (02-04-2024). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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