Concentrix is Hiring for Various Senior Supervisor and Chat Support Advisor (Work From Home) Posts
Concentrix Recruitment 2024 (Private Job Update) for Various senior supervisor, HR representatives and chat support advisor (work from home/office) posts. All legible and interested candidates can apply on or before (10-05-2024). Further information about the Concentrix recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Concentrix Recruitment 2024 -
For senior supervisor and HR shared services representative posts, the candidates will be working from home and for chat support advisor post, job location for candidates will be Gurugram.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Senior Supervisor
1. Senior Supervisor
2. Chat Support Advisor
3. HR Shared Services Representative.
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Salary/Pay and Grade Pay - For senior supervisor, HR representative (work from home) posts, the payable salary will be Rs 32,400 and for product manager post, the payable salary will be Rs 25,500 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Responsibilities of Supervisor -
- Responsible for day-to-day supervision of a group of PSC representatives and specialists including performance and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our SOP meets
- Provide subject matter expertise in handling escalated employee calls and escalated cases
- Conduct team meetings to ensure expedient communication of relevant information
- Should be able to perform the designated activities with high degree of ownership to support business and employees
- Ensure service delivered to our customers meets contractual key performance indicator
- Listen attentively to customer needs and concerns
- Greet customers in courteous, friendly and professional manner using agreed upon procedures
- Maintain basic knowledge of client basic and procedures
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Track, document and retrieve information in chat/ call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
To know more about responsibilities, visit the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
- Chat Support Advisor - {12th Pass or a graduate degree in any discipline}
- HR Shared Services Representative - {a graduate degree in any discipline}
- Senior Supervisor - {a graduate degree in any discipline with minimum two years of experience in human resources}.
Knowledge/Skills and Additional Information Required -
- Knows, understand and appropriately applies technical/ soft skills, methods and processes required for the position
- Keeps current with new and updates program information in the field
- Strong computer navigation skills and PC knowledge
- Ability to rotate shifts as needed
- Strong oral and written communication skills
- Highly proficient in Microsoft Office
- Strong attention to detail
- Document activities, to read and interpret information
- Strong writing and presentation skills
- Good computer and database skills
- Content development plan
- Personal development
- Understanding of business model and current content structure.
Selection Method - For Concentrix recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual or field interview.
If a candidate is shortlisted according to their desired qualification,
he/ she will be intimated via registered mobile number or email id.
Work Experience
- No further work experience required for chat support advisor and HR representative posts. Fresher candidates
and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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