American Express is Hiring for Various Service Manager (Work From Home) Posts
American Express Recruitment 2024 (Work From Home, Private Job Update) for Various service manager posts. All legible and interested candidates can apply on or before (20-01-2024). Further information about the American Express recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Location for American Express Recruitment 2024 -
The
candidates can work from home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1.Service Manager.
1.Service Manager.
Responsibilities for Service Manager -
- Responsible for providing outstanding technical customer service and being constantly approachable to both our customers and business partners
- Receive client service requests via the ikare portal regarding product configuration, functionality or complex issues etc
- Provide consultative guidance to customers towards the resolution of their service requests
- Manage customer requirements for enhancement with product management
- Build and maintain excellent client relationships on an operational level
- Effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction
- Maintain accurate, high quality and timely documentation for all steps and activities undertaken in order to resolve customer issues
- Communicate all bugs to our quality assurance and R&D teams in line with current processes
- Pilot enhancement projects as and when required
- Carry out regular client reviews to ensure optimal usage of our solution
- Educate customers on product features or additional services to meet their needs
- Responsible for creating knowledge base articles for customer facing solutions
- Ensure technical knowledge and skills are always up to date and maintained.
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Salary/Pay and Grade Pay - For service manager post, the payable salary will be Rs 45,800 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Service Manager - {a graduate degree in any stream}.
Knowledge and Skills Required -
- Excellent oral and written communication skills
- Strong interpersonal and coordination skills
- Strong and committed customer focus and consistent demonstration of service excellence
- Ability to take independent decision and meet stringent deadlines
- Good computer skills
- Good command over MS Excel, Access and Power Point
- Strong focus on results
- Should have knowledge of commercial side business
- Exceptional listening and relationship building skills.
Selection Method
- For American Express (Work From Home/Office) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No essential work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment. Candidates having experience in managing client portfolio, documentation will be more preferred.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (20-01-2024). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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