Wipro is Hiring for Various Customer Service Representative, Research Associate and Analyst Posts
Wipro Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various customer service representative, research associate, senior consultant and analyst posts. All legible and interested candidates can apply on or before (26-01-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Wipro Recruitment 2024 -
For
customer service representative post, the job location for candidates
will be Noida, for research associate post, job location for candidates will be Gurugram, and for analyst, senior consultant posts, candidates will
be working from home and office as well. These posts has hybrid work style
and office location for these posts will be Gurugram and Bangalore respectively.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative (Chat Process)
1. Customer Service Representative (Chat Process)
2. Research Associate
3. Analyst
4. Senior Consultant.
Responsibilities for Customer Service Representative -
- Customer service through calls, chats and emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client and domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
- Adhere to customer service attendance and accountability policies
- Execute query resolution and ensure proper documentation and follow up
- Identify, share and operate operational improvements
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Prepare compelling research materials related to prospects, competitors, industry trends etc
- Deliver high quality and timely output to the client requests in a pre-defined format
- Interpret data, provide analysis, formulate reports and make recommendations
- Develop good understanding of business and the industry that we thrive in
- Work under minimal supervision on regular tasks.
- Develop a good understanding of real estate private equity funds operations, financial systems/ applications and the reporting source data
- Prepare and review customized investor reporting templates for all real estate fund groups
- Review management fee calculations
- Review audit confirm reports and CAS statements
- Participate in process documentation efforts and creation of SOPs
- Identify process gaps and initiate process improvement projects
- Ad-hoc requests.
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Salary/Pay and Grade Pay - For customer service representative, research associate posts, the payable salary will be Rs 30,300 and for analyst, senior consultant posts, the payable salary will be Rs 37,500 - 40,000 and for per month approximately.
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative (Chat Process)/ Research Associate/ Senior Consultant - {a graduate degree in any discipline}
- Analyst - (a postgraduate degree in any discipline or CA with knowledge of finance).
Knowledge and Skills Required -
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and basic knowledge on MS Office
- 5 Day working week
- Collaborative environment
- Performance based
- Ability to multitask in a fast paced environment
- Understands customer requirements and advises customer on solution options.
Selection Method - For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
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&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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