Google Operations Center GOC is Hiring for Various Analyst Posts
Google Operations Center GOC Recruitment 2022 (Private Job Update) for Various Analyst posts. All legible and interested candidates can apply on or before (10-09-2022). Further information about the Google Operations Center GOC recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Location for GOC Recruitment 2022 -
The job location for candidates will be Gurgaon.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Analyst.
1. Analyst.
Job Role of Analyst
- As an analyst, you will provide excellent customer service by answering questions and resolving issues related to Google products. You will provide support on inbound chats/ calls/ emails from google customers which may require contacting the customer with pending resolution over call/ email.
Responsibilities -
Responsibilities -
- Maintain a positive and professional attitude towards customers
- Provide support across a variety of platforms, including chat, live email, instant messaging and phone (voice calls)
- Be flexible to work in a 24 hours service environment as per the business needs which might include night and weekend shifts
- Troubleshoot basic technical problems, identify customer needs and develop creative solutions to address them
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 95% of cases
- Utilize existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment
- Provide high touch assistance to highest tier customers, build in depth understanding of most pressing customer issues
- Contribute to creating and updating a support knowledge base, you will have a passion for learning and knowledge sharing.
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Salary/Pay and Grade Pay - For editor (apps and games) post, the payable salary will be Rs 46,600 per month approximately. Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Analyst - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent verbal and written English language skills
- Strong attention to detail and a proven ability to balance multiple priorities
- Ability to go beyond help center articles and understand the technical system to resolve customer queries.
Selection Method
- For Google Operations Center GOC recruitment, the candidate will be selected on the basis of shortlisting and virtual/ telephonic or field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No essential work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (10-09-2022). After the last date, no application form will be submitted.Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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