Sutherland is Hiring Work From Home/Office for Customer Service Associates | Apply Online

Sutherland is Hiring for Various Customer Service Associate and Incident Analyst (Work From Home/Office) Posts

Sutherland Recruitment 2024 (WAH - Work at Home, Private Job Update) for Various customer service associate and incident analyst posts. All legible and interested candidates can apply on or before (30-03-2024). Further information about the Sutherland recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Job Location for Sutherland Recruitment 2024

For customer service associate post, candidates can work from home and office as well as it has a hybrid work style and office location will be Chennai. For incident analyst post, candidates will be working from home.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Associate
2. Incident Analyst.

Responsibilities for Customer Service Associate
  • Read and understand the process documents provided by the customer
  • Analyze the insurance claims and process as per standard operating procedures
  • Support for general building inquiries
  • Access customer records and verify customer account information.
  • Identify potential customer needs and recommend solutions
  • Place follow-up calls to customers to ensure their needs are met in a efficient manner
  • Develop problem solving abilities
  • Access customer databases, knowledge resources and technical applications to determine root causes and resolutions
  • Interact with client departments regarding escalations
  • Schedule a technician visit when needed
  • Attend job related training, new hire and refresher training
  • New product or service updates and product cross training. 
Responsibilities for Incident Analyst
  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading, driving, facilitating all investigation activities, meetings and conference calls
  • Forming collaborative action plans with specific actions, roles and deadlines and ensuring these are completed
  • Ensuring all administration and reports are maintained and up-to-date including contacts information, technical diagrams etc
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metric reports. 

Salary/Pay and Grade Pay -  For customer service associate post, the payable salary will be Rs 25,000 - 29,400 and for incident analyst post, the payable salary will be Rs 38,500 per month approximately. Further information about salary details is mentioned in the notification.

Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Customer Service Associate - {12th pass or a graduate degree in any discipline}
  • Incident Analyst - {a graduate degree in any discipline with minimum five years of experience with IT incident management role}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Basic PC Keyboarding skills
  • Good communication and analytical skills
  • Excellent verbal and written communication skills
  • Strong problem-diagnosis and problem-solving skills
  • Multitasking skills
  • Able to communicate effectively in writing and verbally
  • Good organization skills.
Benefits -  
  • Competitive Salary with attractive and attainable PBI structure
  • Paid vacation and sick leave annually
  • Exceptional Health and Life Insurance Plan
  • Lunch benefits and subsidy
  • Onsite lunch concessionaire at reduced rates
  • Annual merit increase based on performance
  • Paid Training whether onsite or in work at home
  • Career development and growth opportunities for advancement
  • Excellent Reward and recognition programs.
Selection Method - For Sutherland (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for customer service associate post. Fresher candidates and candidates with no experience can also apply for this recruitment. 

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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.

Click Here to Apply Online for Incident Analyst 
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (30-03-2024). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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