SBI Card is Hiring for Various KYC Support Associate and Senior Customer Service Manager Posts
SBI Card Recruitment 2025 (Work From Home/Office - Onsite/Hybrid, Private Job Update) for Various KYC support associate and senior customer service manager posts. All legible and interested candidates can apply on or before (31-01-2025). Further information about the SBI Card recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
SBI Card Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. KYC Support Associate
1. KYC Support Associate
2. Senior Customer Service Manager.
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Job Location for SBI Card Recruitment 2025 -
For KYC support associate post, job location for candidates will be Gurugram and for senior customer service manager post, candidates will be working from home and office as well as it has a hybrid work style and office location for candidates will be Noida.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities for KYC Support Associate -
- Review, execute and decision the allocated cases for video KYC processes
- Ensure complete adherence to the regulations/ policy defined for video KYC process as well as KYC documents
- Ensure accurate updation of the decisioning files/ system for the final decisions on the cases
- Ensure prioritization and closure of urgent customer/ internal stakeholders emails as well as referrals
- Review the process and proactively identify the gaps and highlight the same for changes
- Maintain/ track process specific responsibilities assigned for any new changes in policies/ processes.
- Drive governance of all business KPIs at partner site and ensure month on month delivery against the monthly targets assigned to the partner
- Oversee timely and satisfactory resolution of service delivery incidents and raise red flag and process errors
- Drive increase in profitability by leveraging on cross sell, up sell, increase in add-on sales through voice and non voice processes
- Partner with relevant stakeholders to understand performance improvement opportunities and collaborate with responsible stakeholders on implementation of appropriate action plan
- Ensure good working relationships between the vendor partner and organization
- Manage work from home/ work from office basis the proctoring tools, quality errors, financial loss recovery from vendor
- Ensure process documentation and compliance adherence.
Salary/Pay and Grade Pay - For KYC support associate post, the payable salary will be Rs 25,800 and for senior customer service manager post, the payable salary will be Rs 33,300 per month approximately.
(Note - Salaries mentioned are based on data from Glass-door, Ambition
Box, etc. and may vary. The figures provided here are not fixed and are
subject to fluctuations. Job seekers are advised to consider this
variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- KYC Support Associate/ Customer Service Manager - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent communication skills
- Professional and mature
- Strong computer and IT skills
- Excellent in execution of assigned tasks
- Process oriented and compliant
- Eye for detailing.
Selection Method
- For SBI Card recruitment, the candidate will be selected on the basis of shortlisting and field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No essential work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
Click Here to Apply Online for Senior Customer Service Manager
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (31-01-2025). After the last date, no application form will be submitted.Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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