Tata Communications is Hiring for Junior Customer Service Executive and Customer Security Operations Posts
Tata Communications is Hiring (Private Job Update) for Various junior customer service executive and lead customer security operations posts. All legible and interested candidates can apply on or before (17-02-2025) approximately. Further information about the Tata Communications recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Tata Communications Recruitment 2024 -
The job location for lead customer security operations is Hyderabad and for junior customer service executive post, the job location is Mumbai.
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Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Junior Customer Service Executive
1. Junior Customer Service Executive
2. Lead Customer Security Operations.
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Responsibilities of Junior Customer Service Executive -
- Taking ownership of customer issues reported, solving their problems through by providing resolution
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system/ application issues
- Responsible for day-to-day customer service operations and infrastructure management
- Maintain daily activities and routines
- Ensure efficient and effective technical support as per SLAs
- Manage technical support center and operations of escalation desk/ tickets for all NOC and SOC issues
- Monitor, vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA etc
- Planned activities and change management
- Corrects network and SOC problems effectively and in a timely manner
- Establishes tools and procedures to monitor network performance.
- Technical administration or troubleshooting to ensure the efficient functionality of the solution
- Incident validation, incident analysis, solution recommendation
- Assist with the development, revision and maintenance of standard operating procedures and working instructions
- Act as a point of escalation for level 1 customer service analysts
- Coordinate with IT teams on escalations, tracking, performance issues and outages
- Provide recommendations in tuning and optimization of systems, processes and policies
- Publish weekly reports and monthly reports on customer service operations activity.
Salary/Pay and Grade Pay - For junior customer service executive, chat process posts, the payable salary will be Rs 33,600 and for lead customer security operations post, the payable salary will be Rs 41,600 per month approximately.
(Note - Salaries mentioned are based on data from Glass-door, Ambition
Box, etc. and may vary. The figures provided here are not fixed and are
subject to fluctuations. Job seekers are advised to consider this
variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age- For this recruitment, candidate age must be at least 18 years.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age- For this recruitment, candidate age must be at least 18 years.
- Junior Customer Service Executive/ Lead Customer Security Operations - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Good communication skills
- Excellent interpersonal skills
- Strong analytical skills
- The ability to remain calm in emergencies
- Good knowledge on implementation, installation and overall functionalities
- Maintain awareness of latest technologies
Selection Method - For Tata Communications recruitment, the candidate will be selected on the basis of shortlisting and telephonic or field interview.
If a candidate is shortlisted according to their desired qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (17-02-2025) approximately. After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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