Wipro is Hiring for Various Customer Service Representative and Associate Posts
Wipro Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various customer service representative and associate posts. All legible and interested candidates can apply on or before (16-08-2024). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Wipro Recruitment 2024 -
For
customer service representative post, the job location for candidates
will be Pune and for associate, India operations executive posts, candidates
will
be working from home and office as well as it has a hybrid work
style
and office location will be Noida/ Gurugram.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative (Chat Process)
1. Customer Service Representative (Chat Process)
2. Associate
3. India Operations Executive.
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Responsibilities for Customer Service Representative -
- Customer service through calls, chats and emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client and domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
- Adhere to customer service attendance and accountability policies
- Execute query resolution and ensure proper documentation and follow up
- Identify, share and operate operational improvements
- Maintain internal and client level delivery quality on calls, chats and email conversations.
- Fielding all incoming help requests from clients via telephone/ emails in a courteous manner
- Document all pertinent end user identification information including name, department, contact information and nature of problem or issue
- Record, track and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Avoid legal challenges by complying with service agreements.
Salary/Pay and Grade Pay - For customer service representative post, the payable salary will be Rs 14,000 and for associate/ operations executive posts, the payable salary will be Rs 25,400 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities).
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative (Chat Process) - {12th pass or a graduate degree in any discipline}
- Associate/ India Operations Executive - (a graduate degree in any discipline).
Knowledge and Skills Required -
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and basic knowledge on MS Office
- 5 Day working week
- Collaborative environment
- Performance based
- Ability to multitask in a fast paced environment
- Understands customer requirements and advises customer on solution options.
Selection Method - For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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