Concentrix is Hiring for Various Customer Support Advisor, Content Moderator and Associate (Work From Home/Office) Posts
Concentrix Recruitment 2024 (Work From Home/Office, Private Job Update) for Various customer support advisor, content moderator and associate (work from home/office) posts. All legible and interested candidates can apply on or before (30-08-2024). Further information about the Concentrix recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Concentrix Recruitment 2024 -
For content moderator post, the candidates will be working from home, for associate post, job location will be Bangalore. For customer support advisor post, job location for candidates will be
Bangalore, Bhubaneswar, Chandigarh, Gurgaon, Kolkata, Visakhapatnam.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Support Advisor
1. Customer Support Advisor
2. Associate
3. Content Moderator.
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Salary/Pay and Grade Pay - For associate (forecasting), content moderator posts, the payable salary will be Rs 33,300 and for customer support advisor post, the payable salary will be Rs 23,000 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Responsibilities of Associate -
- Responsible for forecasting and budget planning
- Updates the forecast with monthly/ weekly actual data and suggested improvements based on trend analysis
- Refines forecasting scenarios and generates final forecast
- Refines and capture data to be used as input to the models
- Designs and develops forecasting scenarios
- Generate short term forecasts, incorporating business impacts
- Maintain process documentation and tweak as per requirement.
- Provide customer support to clients through voice and non-voice
- Responsibility to follow up with customers
- Achieve the target assigned within agreed timelines, adhere to quality guidelines
- Gain knowledge of the clients products/ services
- Provide prompt, reliable and accurate information to customers
- Ability to identify solutions based on established processes and procedures
- Highlighting key gaps on partner site and sharing partner level optimization report
- Content best practice sharing and training to partners
- Syndication partner on-boarding process
- Bug identification and feedback to internal teams
- Local language translation checks
- Track improvements and optimizations
- Rating and reviews.
To know more about responsibilities, visit the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
- Customer Support Advisor - {12th Pass or a graduate degree in any discipline}
- Content Moderator - {a graduate degree in any discipline}
- Associate - {a graduate degree in any discipline with minimum six months of experience in a BPO/ contact center environment}.
Knowledge/Skills and Additional Information Required -
- Knows, understand and appropriately applies technical/ soft skills, methods and processes required for the position
- Keeps current with new and updates program information in the field
- Strong business acumen
- Strong communicator and decision maker
- Strong computer navigation skills and PC knowledge
- Ability to rotate shifts as needed
- Good typing speed
- Strong oral and written communication skills
- Highly proficient in Microsoft Office
- Strong attention to detail
- Document activities, to read and interpret information
- Strong writing and presentation skills
- Good computer and database skills
- Content development plan
- Personal development
- Understanding of business model and current content structure.
Selection Method - For Concentrix recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual or field interview.
If a candidate is shortlisted according to their desired qualification,
he/ she will be intimated via registered mobile number or email id.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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