Citibank is Hiring for Various Chat Operations Officer, Operations Support Specialist and Operations Risk Specialist (Work From Home/Office - Hybrid) Posts
Citibank Recruitment 2024 (Work From Home/Office - Hybrid, Private Job Update) for Various chat operations officer, operations support specialist, HR officer and operations risk specialist posts. All legible and interested candidates can apply on or before (23-12-2024). Further information about the Citibank recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Citibank Recruitment 2024 -
For operations risk specialist post, the
candidates will be working from home and office as well as It has a
hybrid work style and office location for candidates will be Chennai and Mumbai,
for operations support specialist, HR Officer post, the job location for candidates will
be Pune/ Chennai, Mumbai and for chat operations officer post, the job location for candidates will be Chennai.
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Number of Vacancies -
The are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Operations Officer
1. Chat Operations Officer
2. Operations Support Specialist
3. Operations Risk Specialist
4. HR Officer.
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Responsibilities for Chat Operations Officer -
- Utilizes chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/ queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk area and identify solutions to meet customers needs
- Ensuring information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing operating losses
- Accurate reporting of MIS
- Undertake other assignments/ projects as given by the team lead/ manager
- Liaising with various departments and also do account level system maintenance while resolving customer queries/ complaints.
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Provide team assistance, including serving as subject matter expert, leading special projects and providing daily guidance to lower level employees
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact as needed.
- Conduct thorough research to gather and ensure accuracy, relevance and timeliness of the requested data
- Collaborate with internal investment and corporate bankers to understand information needs
- Identify appropriate sources for specific client needs and projects
- Collaborate effectively as a team and take individual ownership and responsibility for assigned tasks
- Work well under pressure and deliver consistently high quality client service in a deadline driven environment.
- Follow established procedures to complete the assignment
- Support an expansive array of products and services
- Timely submission of results in the Citi risk and control system
- Collaborating with offshore and onshore team in gathering the necessary evidence required to perform the testing
- Escalate any control failures.
Salary/Pay and Grade Pay - For chat operations officer, operations support analyst, operations risk specialist posts, the payable salary will be Rs 34,160 and for HR officer post, the payable salary will be Rs 41,600 per month
approximately. (Note - Salaries mentioned are based on data from
Glass-door, Ambition Box, etc. and may vary. The figures provided here
are not fixed and are subject to fluctuations. Job seekers are advised
to consider this variability while exploring opportunities).
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Chat Operations Officer - {a graduate degree in any discipline with minimum two years of experience in retail banking}
- Operational Risk Specialist/ HR Officer - {a graduate degree in any discipline}
- Operations Support Specialist - {12th pass with minimum one year of experience in relevant field}.
Knowledge and Skills Required -
- Excellent interpersonal skills
- Excellent verbal and written communication skills
- Excellent PowerPoint skills
- Excellent data analysis skills
- Self motivated and detail oriented
- Analytical with a strong attention to detail
- Proficient in MS Office
- Strong management skills
- Strong power solving skills
- Must possess good analytical skills.
Selection Method - For Citibank recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview.
If a candidate is shortlisted according to their desired qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience
- No further work experience required for operational risk specialist, risk operations officer, HR officer posts. Fresher candidates
and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (23-12-2024). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine
recruiters never ask for money to schedule interview or offer a job. If
you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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