Tata Consultancy Services TCS is Hiring Work From Home for Consultants | Chat Process | Apply Online

Tata Consultancy Services TCS is Hiring for Various Customer Service (Chat & Voice Process), Consultant (Work From Home/Office) Posts

Tata Consultancy Services TCS Recruitment 2024 (Private Job Update, Work From Home/ Office) for Various customer service (chat & voice) process and functional consultant posts. All legible and interested candidates can apply on or before (08-05-2024). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

TCS is Hiring

Job Location for TCS Recruitment 2024

For functional consultant post, candidates will be working from home and for customer service (chat and voice) process post, the job location for candidates will be Mumbai.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Service (Chat & Voice Process)
2. Functional Consultant.

Responsibilities of Customer Service (Chat and Voice Process)
  • Respond to emails and chats
  • Explain company's features, products and services
  • Make billing adjustments in accordance with company policies
  • Assist customers with service or feature modifications on account
  • Respond to any disruption of service issues
  • Open trouble ticket depending on the nature of the service issue
  • Analyze, isolate and diagnose technical trouble
  • Providing existing trouble ticket status to customers
  • Escalate customer complaints in accordance with company policies
  • Apply card payments, fund transfer and check payments to customer accounts
  • Respond to any customer general inquiries
  • Redirect calls not related to the services.
Responsibilities for Functional Consultant - 
  • Facilitate the implementation and support of SAP financials
  • Perform detailed analysis of complex business process requirements and provide appropriate system solutions
  • Facilitate workshops to collect business requirements
  • Map client business requirements, processes and objectives
  • Design, customize, configure and testing
  • Identify gaps, issues and work around solutions
  • Act as a liaison between the business functions and the technical team
  • Provide ad-hoc training and user support as required
  • Provide consulting services on both new implementations and existing support project 
  • Document functional designs, test cases and results.
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Salary/Pay and Grade Pay -  For customer service (chat & voice) process posts, the payable salary will be Rs 21,600 and for functional consultant post, the payable salary will be Rs 28,300 per month approximately. Further information about salary details is mentioned in the notification.

Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Customer Service (Chat & Voice) Process/ Functional Consultant - {a graduate degree in any discipline}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Excellent communication skills both written an oral
  • Strong customer advocacy skills and understanding of customer
  • Preferred telecom domain knowledge
  • Strong typing skills.
Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.

Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.

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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link. 
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (08-05-2024). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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