Sophos is Hiring (Work From Home) for Customer Care Support Posts
Sophos is Hiring (Work From Home, Private Job Update) for Various customer care support posts. All legible and interested candidates can apply on or before (12-05-2024). Further information about the Sophos recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Job Location for Sophos Recruitment 2024 -
The candidates will be working from home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Care Support.
1. Customer Care Support.
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Responsibilities of Customer Care Support -
- Work closely with technical support engineers, licensing team and regional counterparts
- Support team leaders across the business/ department
- Reports to customer care manager
- Provide assistance to Sophos customers, prospects and partners by answering telephone calls and replying to emails
- Document and record all activity and communication with customers over telephone and email according to departmental standards of quality
- Handling customer complaints and escalations in a professional and helpful manner
- Meet or exceed departmental goals for case management, phone and email response times
- Answer questions as well as ask questions to obtain full understanding of what information is being requested
- Adheres to Sophos support services best practices
- Accepting assignments with open, cooperative, positive and team oriented attitudes.
Salary/Pay and Grade Pay - For customer care support post, the payable salary will be Rs 25,800 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Care Support - {12th pass or a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent listening, verbal and written communication skills
- Desire to act in the best interest of the customer
- Handle escalated calls while using good judgement to make sound recommendation
- Positive and friendly demeanor
- Collaborative team player who helps build team morale.
Selection Method - For Sophos recruitment, the candidate will be selected on the basis of shortlisting and virtual/ field interview.
If a candidate is shortlisted according to their desired qualification,
he/ she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
Click Here to Apply Online
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (12-05-2024). After the last date, no application form will be submitted.Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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