Tata Consultancy Services TCS is Hiring Work From Home/Office for Chat Support | Apply Online

Tata Consultancy Services TCS is Hiring for Various Voice Specialist and Chat/Email Support (Work From Home/Office) Posts

Tata Consultancy Services TCS Recruitment 2023 (Private Job Update, Work From Home/ Office) for Various voice specialist, webchat and chat/email support posts. All legible and interested candidates can apply on or before (15-10-2023). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

TCS is Hiring

Job Location for TCS Recruitment 2023

For voice specialist post, candidates will be working from home and office as it has hybrid work style and office location will be Mumbai, for chat/ email support post, job location for candidates will be Mumbai and for webchat post, job location for candidates will be Kolkata.
Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Voice Specialist (Expert)
2. Customer Service Executive (Chat/Email Support)/ WebChat.

Responsibilities of Chat/Email Support/ WebChat
  • Respond to emails and chats
  • Assist customers with service or feature modifications on account
  • Open trouble ticket depending on the nature of the service issue
  • Analyze, isolate and diagnose technical trouble
  • Providing existing trouble ticket status to customers
  • Escalate customer complaints in accordance with company policies.
Responsibilities for Voice Specialists - 
  • Make calls to end users to clarify the following queries in order journey like cancellation, appointment booking, permission to work, address clarification etc
  • Respond efficiently and accurately to end users and explaining the possible solutions and ensuring that end user feels supported and valued
  • Engage in active listening with callers, confirming information and diffusing angry clients as needed
  • Understand and strive to meet or exceed SLA metrics with consistent customer services.
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Salary/Pay and Grade Pay -  For chat/email support, webchat posts, the payable salary will be Rs 21,600 - 29,160 and for voice specialist post, the payable salary will be Rs 28,300 per month approximately. Further information about salary details is mentioned in the notification.

Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Chat/Email Support/ WebChat - {a graduate degree in any discipline}
  • Voice Specialist - {12th pass can also apply}
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Excellent communication skills both written an oral
  • Strong customer advocacy skills and understanding of customer
  • Preferred telecom domain knowledge
  • Strong typing skills.
Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id for further interview process.

Work Experience - Candidates must have at least nine months of experience in relevant field. 

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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link. 
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Other Job Updates - You may also apply for other Work From Home job updates from the link given below.
Last Date for Submitting Application Form - All candidates must apply on or before (30-09-2023) & (15-10-2023). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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