Convera is Hiring for Various Customer Support Associate (Work From Home/Office - Hybrid) Posts
Convera Recruitment 2026 (Work From Home/Office - Hybrid, Private Job Update) for Various customer support associate posts. All legible and interested candidates can apply on or before (16-06-2026). Further information about the Convera recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Convera Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. Customer Support Associate.
1. Customer Support Associate.
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Job Location for Convera Recruitment 2026 -
For
customer support associate post, the candidates will be working
from home and office as well as it has a hybrid work style and office location for candidates will be Pune.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities for Customer Support Associate -
- Handling of incoming calls, emails and contacts through service center from both internal and external customers in relation to both pre and post-payment queries, in accordance with agreed SLAs and quality standards
- Ensuring all relevant information is input accurately and completely on internal tools and it is updated each time an action is carried out relating to that client
- Updating cases and clients regularly, in accordance with agreed SLAs
- Acting as a bridge for the customer to redirect as needed to look for first contact resolution
- Working on cases such as resetting customer's password, setting up new users, managing past due payments and overdue contracts, liaising with customers and internal departments regarding post payment queries, keying workaround orders as appropriate
- Running daily controls to ensure smooth running of our day to day processing and working with other internal departments should any concerns arise
- Adhering to compliance and regulatory requirements whilst delivering high level of customer service to our clients.
Salary/Pay and Grade Pay - For customer support associate post, the payable salary will be Rs 41,600 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition
Box, etc. and may vary. The figures provided here are not fixed and are
subject to fluctuations. Job seekers are advised to consider this
variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Support Associate - {a graduate degree in any discipline}
Knowledge and Skills Required -
- Excellent communication and listening skills with ability to network and build internal and external relationships at all levels
- Excellent time management and attention to detail
- Proactive and not afraid to speak up should you see something you don’t think looks right
- Critical thinking to work on customer's behalf, looking for first contact resolution
- Team mindset to step in and help others as needed
- Adaptability to fast-paced environments
- Knowledge of FX markets and commercial awareness
- Ability to navigate across multiple systems
- High degree of self-motivation.
Selection Method
- For Convera recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (16-06-2026). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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