Wipro is Hiring for Various Chat Process Associate and Customer Service Representative Posts
Wipro Recruitment 2025 (Work From Home/Office - Hybrid, Private Job Update) for Various chat process associate and customer service representative posts. All legible and interested candidates can apply on or before (02-11-2025). Further information about the Wipro recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Wipro Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative
1. Customer Service Representative
2. Chat Process Associate.
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Job Location for Wipro Recruitment 2025 -
For
customer service representative post, the job location for candidates
will be Gurugram and for chat process associate post, the job location for candidates will be Kolkata.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities for Customer Service Representative -
- Customer service through calls
- Handle customer queries over phone
- Deliver accurate support within defined timelines
- Aim for first call resolution and high customer satisfaction
- Document all interactions properly
- Ensure timely and accurate service delivery at defined productivity levels
- Build client and domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to client service level agreements like customer satisfaction, service level, handle time and customer effort
- Adhere to customer service attendance and accountability policies
- Execute query resolution and ensure proper documentation and follow up.
Responsibilities for Chat Process Associate -
- Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data
- Demonstrate strong work ethics by maintaining confidentiality of information
- Answer client chats and assist customers with immediate response support needs, handle/ route accordingly delivering support for all customers
- Log customer calls/ chats
- Provide first level support on medical insurance related queries using documented procedures
- Identify and provide input on unique or recurring customer problems
- Ensure proper escalation procedures
- Ability to learn and apply detailed procedures
- Working effectively as a team member and facilitate cooperative environment.
Salary/Pay and Grade Pay - For customer service representative and chat process associate posts, the payable salary will be Rs 22,300 - 28,500 per month approximately.
(Note - Salaries mentioned are based on data from Glass-door, Ambition
Box, etc. and may vary. The figures provided here are not fixed and are
subject to fluctuations. Job seekers are advised to consider this
variability while exploring opportunities).
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For Wipro recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative (Chat Process) - {a graduate degree in any discipline}
- Chat Process Associate - {12th pass or a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent communication skills
- Night/ Evening Shift
- Proficient in computer usage and basic knowledge on MS Office
- 5 Day working week
- Collaborative environment
- Performance based
- Excellent customer facing skills
- Ability to multitask in a fast paced environment
- Understands customer requirements and advises customer on solution options.
Selection Method - For Wipro recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual/ telephonic or field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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