HCL is Hiring for Customer Service Representative and International Voice, Chat, Email Support Posts
HCL Recruitment 2024 (Private Job Update) for Various customer service representative and international voice, chat, email support posts. All legible and interested candidates can apply on or before (09-12-2024). Further information about the HCL recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
HCL Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. Customer Service Representative
1. Customer Service Representative
2. International Voice, Chat, Email Support.
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Job Location for HCL Recruitment 2024 -
For
customer service representative post, job location for candidates will be Hyderabad and for international voice, email, chat support post, job location for
candidates will be Noida.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities of International Voice, Email, Chat Support -
- Provide email and chat support for consulted tickets or hands-off from other
- Creating and optimizing multiple Google Ads accounts at scale
- Address issues or tasks assigned to them through ticketing systems via chat, email or phone.
- Handling customer queries on Web Chat, Email and social media
- Solving customer queries on chat related to phone bill and network related issues
- Educate current and potential customers with product and service information
- Maintain accurate customer records
- Identify and escalate priority issues to the Team leader and operations team.
Salary/Pay and Grade Pay - For customer service representative post, the payable salary will be Rs 25,400
and for international voice, email and chat support post, the payable salary will be Rs 22,300 per month approximately. (Note
- Salaries mentioned are based on data from Glassdoor and may vary. The
figures provided here are not fixed and are subject to fluctuations.
Job seekers are advised to consider this variability while exploring
opportunities). Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Service Representative - {12th pass or a graduate degree in any discipline}
- International Voice, Email, Chat Support - {12th pass or a graduate degree in any discipline with minimum one year of experience in any international process}
Knowledge and Skills Required -
- Excellent English written communication skills
- Strong e-mail writing skills with focus on customer service
- Solving customer queries via email
- Knowledge in order management
- Team player
- Excellent critical and analytical thinking capabilities
- High attention to detail
- Strong organizational, time and workflow management skills.
Selection Method - For HCL recruitment, the candidate will be selected on the basis of shortlisting and telephonic/ field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience
- No further work experience required for customer service representative post. Fresher candidates and candidates with no
experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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