Concentrix is Hiring for Various Business Analyst, Voice Process and Team Leader (Work From Home/Office) Posts
Concentrix Recruitment 2024 (Work From Home/Office, Private Job Update) for Various business analyst, voice process and team leader (Work from Home/Office) posts. All legible and interested candidates can apply on or before (25-09-2024). Further information about the Concentrix recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Concentrix Recruitment 2024 -
For business analyst post, the candidates will be working from home and office as well as it has a hybrid work style and office location will be Hyderabad. For IT helpdesk (voice support), team leader posts, the job location for candidates will be Gurugram and Visakhapatnam respectively.
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Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Business Analyst
1. Business Analyst
2. Team Leader (Operations)
3. IT Helpdesk (Voice Support).
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Salary/Pay and Grade Pay - For business analyst (work from home/office) post, the payable salary will be Rs 41,600, for IT help-desk (Voice Support) post, the payable salary will be Rs 22,000 and for team leader (operations) post, the payable salary will be Rs 33,300 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Responsibilities of Team Leader -
- Responsible for day-to-day supervision of a group of PSC representatives and specialists including performance and attendance monitoring in accordance with organization policy and applicable legal requirements
- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
- Ensure service delivered to our SOP meets
- Provide subject matter expertise in handling escalated employee calls and escalated cases
- Conduct team meetings to ensure expedient communication of relevant information
- Should be able to perform the designated activities with high degree of ownership to support business and employees
- Assist all users with any logged IT related incident when called upon
- Accurately record, timely update and document tickets with relevant and detailed information
- Maintain a first class level of customer service ensuring that all customers are treated efficiently and appropriately
- Combine technical expertise with customer service to work towards a resolution
- Maintain a high level of customer satisfaction and quality support to end-user.
Responsibilities of Business Analysts -
- Lead and manage the project, including billing specialists and collectors
- Conduct regular meetings, provide training and support
- Set performance goals and conduct regular performance evaluations
- Monitor and improve the efficiency of billing and collection processes
- Identify and implement process improvements to enhance revenue cycle efficiency
- Stay informed of industry trends and best practices in revenue cycle management
- Collaborate with other departments to streamline processes and improve patient satisfaction
- Work with technical team to translate requirements into technical specifications
- Prioritizes requirements, schedules task and communicate progress.
To know more about responsibilities, visit the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
- IT Helpdesk (Voice Support) - {12th Pass or a graduate degree in any discipline}
- Team Leader (Operations)/ Business Analyst - {a graduate degree in any discipline}.
Knowledge/Skills and Additional Information Required -
- Knows, understand and appropriately applies technical/ soft skills, methods and processes required for the position
- Keeps current with new and updates program information in the field
- Strong computer navigation skills and PC knowledge
- Ability to rotate shifts as needed
- Good typing speed
- Strong oral and written communication skills
- Highly proficient in Microsoft Office
- Strong attention to detail
- Document activities, to read and interpret information
- Strong writing and presentation skills
- Good computer and database skills
- Content development plan
- Personal development
- Understanding of business model and current content structure.
Selection Method - For Concentrix recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and virtual or field interview.
If a candidate is shortlisted according to their desired qualification,
he/ she will be intimated via registered mobile number or email id.
How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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