Alorica is Hiring Work From Home/Office for International Voice Process | Apply Online

Alorica is Hiring for Various International Voice Process and Customer Experience Agent (Work From Home/Office - Hybrid) Posts

Alorica Recruitment 2023 (Private Job Update) for Various international voice process and customer experience agent posts. All legible and interested candidates can apply on or before (18-12-2023). Further information about the Alorica recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.

Alorica is Hiring

Job Location for Alorica Recruitment 2023

For customer experience agent post, candidates will be working from home and office as well. It has option of hybrid work style and office location will be Mohali. For international voice process post, it has onsite work style and job location for candidates will be Bangalore.

Number of Vacancies
There are various number of vacancies.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. International Voice Process (Onsite)
2. Customer Experience Agent (Hybrid).

Responsibilities for International Voice Process
  • Provide customer support and resolve customer queries on call
  • Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ customer satisfaction scores for the work you performed
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Candidate should be flexible to work (US Shift).
Responsibilities for Customer Experience Agent
  • Understanding customer needs, improving customer journeys and ensuring consistent brand experiences
  • Support agents provide assistance and respond to customer inquiries
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies.
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Salary/Pay and Grade Pay -  For international voice process post, the payable salary will be Rs 25,000 - 29,000 and for customer experience agent post, the payable salary will be Rs 28,300 per month approximately. Further information about salary details is mentioned in the notification.

Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • International Voice Process - {12th Pass or a graduate degree in any discipline}
  • Customer Experience Agent - {a graduate degree in any discipline}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
Knowledge and Skills Required
  • Excellent command over English
  • Fluency in spoken English
  • Should be quick learner and self motivated
  • Strong analytical and interpersonal skills
  • Excellent problem solving and customer service skills.
Selection Method - For Alorica recruitment, the candidate will be selected on the basis of shortlisting and virtual/ telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (18-12-2023). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.

Best of Luck

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