Wednesday, 16 February 2022

Medplus Recruitment 2022 for Customer Care Associates | Apply Online

Medplus Recruitment 2022 for 50 Customer Care Associate Posts


Medplus Recruitment 2022 (Private Job Update) for 50 customer care associate posts. All legible and interested candidates can apply on or before (17-02-2022). Further information about the Medplus recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.

Medplus Recruitment 2022
 

Job Location for Medplus Recruitment 2022

The job location for candidates will be Hyderabad and exam locations will be Bhubaneswar, Hyderabad, Nagpur, Vijaywada, Visakhapatnam.

Number of Vacancies
There total number of vacancies are 50.

Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Customer Care Associate - 50. 

Job Role of Customer Care Associate - A customer care associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. They interact directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.
 
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Salary/Pay and Grade Pay -  For customer care associate post, the payable salary will be Rs 20,000 per month. Further information about salary details is mentioned in the notification.
 
Responsibilities of Customer Care Associate
  • Answering to the customer queries professionally by following the set standards & call ethics and provide all the required information & solutions for the problems that they are facing with purchased products or services.
  • Route the customer’s calls to the appropriate departments for further assistance and escalate the important calls where the customer’s query needs senior assistance.
  • Entering the call and customer information in the appropriate forms and databases & prepare the call logs by capturing all the important information about the attended call.
  • Marinating call reports and following up the customers whenever required to assist them further with call centre products and services.
  • Attend to inbound & outbound calls to assist customers with specific queries and also help building customers interest in products and services that are offered by the organization.
  • Revising the process and keeping themselves upto date with any new changes in process and ensure FTR.
  • Customer calls are to be followed up with clerical jobs including updating records, checking issues status with various departments.
  • Must ensure customer satisfaction both for internal and external customers.
  • Must possess a good understanding capability for interpreting customers needs and also provide solutions to customers within companies policies.
  • Use effective approach for handling telephone tasks such as unintentional disconnections, interruptions and so on.
  • Exhibit the right attitude when answering calls and always maintain patience to achieve good customer satisfaction.
  • Maintain punctuality, shift adherence & maintain high work ethics in office.
 
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
  • Customer Care Associate - {a graduate degree in any discipline}.
To know more about educational qualification details, then go through the notification. If you are not graduated then, click here for 10th and 12th based jobs.
 
Knowledge and Skills Required
  • Date of Written Test is (19-02-2022).
  • Based on the applications received, candidates will be shortlisted for the written test and they will be informed via registered mobile number/ email-id latest by (17-02-2022).
  • Shortlisted candidates based on the performance in the exam will need to attend for the final personal interview round, on the same day of examination. The details will be announced at the exam venue.
  • Written test will comprise of Multiple choice questions covering Quantitative aptitude, logical Reasoning and Reading comprehension.
  • Candidates must bring their resume and any govt issued photo id proof (Aadhaar / Passport / PAN/ Driving license etc) for appearing for the exam.
 
Selection Method - For Medplus recruitment, the candidate will be selected on the their performance in written test and personal interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email-id.

Work Experience - No further work experience required for this post. Fresher candidates and candidates with no experience can also apply for this recruitment. 

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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below. 
Click Here to Apply Online
Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.

Last Date for Submitting Application Form - All candidates must apply on or before (17-02-2022). After the last date, no application form will be submitted.

Application Fee - There will be no application fee for any candidate. Genuine recruiters in private sector never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.

Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.


Best of Luck

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