Air India is Hiring for Various Priority Help Desk Manager Posts
Air India Recruitment 2025 (Private Job Update) for Various Priority Help Desk Manager posts. All legible and interested candidates can apply on or before (09-07-2025). Further information about the Air India recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about this post is mentioned in details below.
Air India Hiring Detailed Information
Name of Vacancies and Number of Posts
The name and number of vacancies per posts are mentioned below.
1. Priority Help Desk Manager.
1. Priority Help Desk Manager.
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Job Location for Air India Recruitment 2025 -
The job location for candidates will be Gurugram.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities for Priority Help Desk Manager -
- Ensure effective end-to-end resolution of escalations that land at the Chairman’s desk, CXO’s and other leadership as well as grievances raised by priority passengers
- Coordinate with various stakeholders to address customer grievances promptly, thus maintaining and enhancing customer satisfaction and confidence in the brand
- Drive the end-to-end customer resolution process for priority passengers and escalations from top leadership, ensuring prompt and effective resolution to maintain high levels of customer satisfaction and uphold the organization's reputation
- Lead and oversee the grievance team to effectively address and resolve customer concerns, reinstating confidence in the brand
- Ensure team members are equipped with the necessary skills and resources to handle complaints efficiently
- Work closely with the Tata Group’s customer centricity team on priority help-desk issues, ensuring resolution of cases that escalate to the chairman's desk
- Facilitate the flow of customer feedback to appropriate internal teams to aid in process improvements and mitigate recurrent issues
- Ensure feedback loops are effective and result in actionable changes
- Engage with top leadership to report on the status of escalated cases, provide updates on resolution progress, and highlight trends or recurring issues that require strategic intervention
- Develop and implement metrics to measure the effectiveness of the customer resolution process, using these insights to drive continuous improvement and optimize team performance.
Salary/Pay and Grade Pay - For Priority Help Desk Manager post, the payable salary will be Rs 58,500 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition Box, etc. and may vary. The figures provided here are not fixed and are subject to fluctuations. Job seekers are advised to consider this variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Priority Help Desk Manager - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Demonstrates effective, clear and professional written and verbal communication
- Excellent written and verbal communication skills
- Image processing and editing skills
- Excellent aesthetic judgement
- Excellent time and project management skills
- Passionate and opinionated about mobile photography
- Ability to balance multiple tasks and priorities.
Selection Method
- For Air India recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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