Tata Consultancy Services TCS is Hiring for Various Process Associate (Chat Process) and International Voice Process Posts
Tata Consultancy Services TCS Recruitment 2025 (Private Job Update, Work From Home/ Office) for Various international voice process and process associate (chat support) posts. All legible and interested candidates can apply on or before (13-06-2025). Further information about the Tata Consultancy Services TCS recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
TCS Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. International Voice Process
1. International Voice Process
2. Process Associate (Chat Support).
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Job Location for TCS Recruitment 2025 -
For process associate (chat support) post, job location for candidates will be
Bangalore and for international voice process post, the job location
for candidates will be Delhi and Mumbai.
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Number of Vacancies -
There are various number of vacancies.
Responsibilities of Process Associate (Chat Support) -
- Respond to emails and chats
- Assist customers with service or feature modifications on account
- Open trouble ticket depending on the nature of the service issue
- Analyze, isolate and diagnose technical trouble
- Providing existing trouble ticket status to customers
- Escalate customer complaints in accordance with company policies.
- Make calls to end users to clarify the following queries in order journey like cancellation, appointment booking, permission to work, address clarification etc
- Respond efficiently and accurately to end users and explaining the possible solutions and ensuring that end user feels supported and valued
- Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, amount collected etc
- Meet required criteria for call quality standards
- Perform customer service functions by responding to inquiries and complaints
- May recommend repayment schedules and settlements to manage losses and make other recommendations to management as needed
- Review account late fee waivers, due date changes, etc. and make recommendations to team lead or supervisor
- Engage in active listening with callers, confirming information and diffusing angry clients as needed
- Understand and strive to meet or exceed SLA metrics with consistent customer services.
Salary/Pay and Grade Pay - For process associate (chat support) post, the payable salary will be Rs 21,600 - 29,160 and for international voice process post, the payable salary will be Rs 28,300 per month approximately. Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned by TCS.
- International Voice Process/ Process Associate (Chat Support) - {a graduate degree in any discipline with minimum one year of relevant experience}.
Knowledge and Skills Required -
- Excellent communication skills both written an oral
- Strong customer advocacy skills and understanding of customer
- Preferred telecom domain knowledge
- Strong typing skills.
Selection Method - For TCS recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id for further interview process.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job in private sector. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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