Firstsource is Hiring for Various Email/Chat Support Associate, Video Evaluator (Work From Home/Office) Posts
Firstsource Recruitment 2025 (Work at Home/Office, Private Job Update) for Various email/chat support associate and video evaluator posts. All legible and interested candidates can apply on or before (11-06-2025). Further information about the Firstsource recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Firstsource Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. Email/Chat Support Associate
1. Email/Chat Support Associate
2. Video/Image Evaluator.
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Job Location for Firstsource Recruitment 2025 -
For video/image evaluator, candidates will be working from home and for email/chat support associate post, job location for candidates will be Bangalore.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities for Email/Chat Support Associate -
- Respond to customer inquiries promptly and professionally via phone, email, and chat, providing accurate information and resolving issues effectively
- Handle a wide range of customer concerns, including inquiries, product/ service issues, billing inquiries, and general inquiries
- Demonstrate empathy and understanding while addressing customer needs and concerns
- Proactively follow up with clients to ensure their concerns have been resolved to their satisfaction
- Escalate complex issues to the appropriate teams or supervisors for timely resolution
- Analyze customer issues and apply problem-solving skills to identify root causes and implement effective solutions
- Collaborate with internal teams to resolve customer concerns that require cross-functional support
- Develop a comprehensive understanding of the organizations products and services to provide accurate and helpful information to customers
- Communicate effectively with customers and internal teams, using clear and professional language
- Actively participate in training sessions and skill development programs to enhance customer service and problem-solving abilities
- Provide feedback on processes and procedures to improve overall service efficiency and customer satisfaction.
- Review and compare two videos or images generated for the same text prompt
- Evaluate each pair based on overall preference, media quality (clarity, resolution, smoothness, etc.) and prompt alignment
- Follow project guidelines to ensure consistent and unbiased evaluations
- Meet daily and weekly evaluation targets as set by the project manager.
Salary/Pay and Grade Pay - For email/chat support associate post, the payable salary will be Rs 25,000 - 29,400 and for video/image evaluator post, the payable salary will be Rs 33,300 per month approximately. (Note - Salaries mentioned are based on data from Glass-door, Ambition
Box, etc. and may vary. The figures provided here are not fixed and are
subject to fluctuations. Job seekers are advised to consider this
variability while exploring opportunities). Further information about salary details is mentioned in the notification.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age Limit - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Email/Chat Support Associate - {12th Pass or a graduate degree in any discipline}
- Video/Image Evaluator - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent communication skills in English
- Strong customer service orientation with the ability to remain calm and composed while handling challenging situations
- Familiarity with customer service software, ticketing systems and CRM tools is beneficial
- Empathetic and patient demeanor with a genuine desire to assist customers
- Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- Willingness to work flexible hours, including weekends and holidays to support 24/7 customer service operations.
Selection Method
- For Firstsource (Work From Home) recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic/ field interview.
If a candidate is shortlisted according to their desired age and qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for these posts. Fresher candidates and candidates with no experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
&
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (11-06-2025). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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