Rackspace Technology is Hiring for Customer Success Associate and Help Desk Support Technician (Work From Home/Office) Posts
Rackspace Technology Recruitment 2025 (Work From Home/Office - Hybrid, Private Job Update) for Various customer success strategist posts. All legible and interested candidates can apply on or before (23-04-2025). Further information about the Rackspace Technology recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Rackspace Technology Hiring Detailed Information
Name of Vacancies and Number of Posts -
The name and number of vacancies per posts are mentioned below.
1. Customer Success Associate
1. Customer Success Associate
2. Help Desk Support Technician.
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Job Location for Rackspace Technology Recruitment 2025 -
The candidates will be working from home and office as well as it has a hybrid work style and office location for candidates will be Gurgaon.
Number of Vacancies -
There are various number of vacancies.
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Responsibilities of Customer Success Associate/ Help Desk Support Technician -
- Perform ticket queue management and routing for service delivery
- Provide non-technical guidance to our customers via tickets
- Monitor inbound customer ticket requests and route appropriately
- Respond directly to customer information requests for specific task responsibilities such as updating customer contact information, routine penetration testing, SSL Certificates
- Monitor and actively progress/ chase open tickets within agreed time scales to ensure customer/ internal response times are achieved
- Complete data entry requirements for the wider service delivery group
- Process document updates in forms through to submission on Rackspace portals
- Take ownership and work quick-fix tickets
- Provide excellent customer service and call handling including email updates
- Regularly update customers on their own open tickets
- Ensure tickets are monitored and followed up on.
Salary/Pay and Grade Pay - For customer service associate/ help desk technician posts, the payable salary will be Rs 41,600 per month approximately. (Note - Salaries mentioned are based on data from Glass-door and may
vary. The figures provided here are not fixed and are subject to
fluctuations. Job seekers are advised to consider this variability while
exploring opportunities). Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications
- The educational qualification details for this post is mentioned below.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
- Customer Success Associate - {12th pass with minimum three years of experience}
- Help Desk Support Technician - {a graduate degree in any discipline}.
Knowledge and Skills Required -
- Excellent verbal and written communication skills
- Ability to analyze customer data to improve their experience
- Must be detailed in documenting information and practice good follow through techniques
- Basic problem solving abilities
- Good communication skills
- Basic knowledge of Azure
- Understanding and addressing customer needs and concerns
- Data analysis and administrative skills
- Query resolution skills
- Understands how assigned duties integrate with others in the team.
Selection Method - For Rackspace Technology recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview.
If a candidate is shortlisted according to their desired qualification,
he/she will be intimated via registered mobile number or email id.
Work Experience
- No further work experience required for help desk support technician post.
Fresher candidates and candidates with no
experience can also apply for this recruitment.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link.
Candidates
have to register themselves online. Candidates have to apply via online
mode only. Applications sent via offline mode will be summarily
rejected for sure.
Last Date for Submitting Application Form - All candidates must apply on or before (23-04-2025). After the last date, no application form will be submitted.Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
Best of Luck
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